RETURN/REFUND POLICY
Due to the nature of our products, all sales are final. NO REFUNDS, however exchanges may be accepted subject to the following terms and conditions.
If for any reason you have received a wrong order, we will agree to exchange for another product of equal value or give you a store credit if the product is out of stock. THE PRODUCT MUST BE RETURNED WITHIN 72HRS AFTER THE RECORDED RECEIPT OF THE ORDER.
DASS HAIR will not accept any returns or exchanges of any products if the wig/weft/closures has been worn, washed ,and coloured.
All products must remain in their original packaging.
Before an exchange can be made we must receive the product initially purchased.
Products will not be accepted for returns or exchanges if they have been worn, styled, cut (lace or hair), or had products applied to them such as glue or hair products.
In a case where any of the conditions above are not met, we reserve the right to refuse an exchange.
Feel free to contact us for more details on your order or for any other concerns, please contact within 48hrs after your order as been received. call +97470030230 Email us at dasshairbydorcas@gmail.com
Return shipping fee :
To return your product for a refund, you will be responsible for paying for your shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Timeline:
In case, you are considered for a return, ensure to adhere to the timeline given to you by the company representatives. If you are unable to return your items within the particular period of return assigned, your claim will be denied.
All Rights Reserved :
We reserve the right to deny refund to the sender without prior return approval. Only unworn items will be accepted for returns within 30 days of when the item was delivered to you. We will not be accepting any returns, exchanges, or refunds on any used or opened items due to the nature of the spread of COVID-19.
IMPORTANT:
ALL OUR CUSTOM WIGS, CUSTOM CLOSURES,CUSTOM FRONTALS & CUSTOM DYED ARE FINAL SALE.